PRIVACY POLICY

Last updated: June 2026

At Something Lost, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and share your information when you visit our website, make a purchase, or otherwise interact with us.

INFORMATION WE COLLECT

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, time zone, pages viewed and interactions with the website.

When you place an order, subscribe to our newsletter, contact us, or create an account, we may collect:

• Name
• Email address
• Billing address
• Shipping address
• Telephone number
• Payment and transaction information
• Order history

HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfil orders
• Provide customer support
• Communicate with you regarding your purchases
• Improve our website and customer experience
• Detect and prevent fraud
• Send marketing communications where you have opted in to receive them

MARKETING COMMUNICATIONS

If you subscribe to our mailing list, we may send you updates, product launches, offers and other communications relating to Something Lost.

You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

COOKIES

Our website uses cookies and similar technologies to improve functionality, analyse website performance and personalise your experience.

You can manage cookie preferences through your browser settings or through our cookie consent banner.

SHARING YOUR INFORMATION

We only share your information with trusted third-party service providers where necessary to operate our business, including:

• Shopify (our ecommerce platform)
• Payment processors
• Shipping and fulfilment partners
• Analytics and marketing providers

We may also disclose information where required by law or to protect our legal rights.

DATA RETENTION

We retain your personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes and enforce our agreements.

YOUR RIGHTS

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent to marketing communications
• Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

SECURITY

We take reasonable measures to protect your personal information. However, no method of transmission over the internet can be guaranteed to be completely secure.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately upon publication.

CONTACT

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us.